Frequently Asked Questions

Yes. Every new user gets 20 free credits valid for 14 days upon signing up. You can spend them on any feature - image generation, edits, moodboards, 3D models, homestaging, even video. It's enough to evaluate render quality and the workflow before committing to a subscription. No credit card required.

Raya accepts pretty much any source image - a hand-drawn concept sketch, a photo of a room, or an export from any 3D program that can generate a view or render: SketchUp, Revit, ArchiCAD, 3ds Max, Rhino, Blender and many more. The most predictable results come from models built in 3D software with textures already applied, since the AI then has a clear layout of shapes and materials to work from. Whatever the source, Raya handles the rest - you don't set up lighting, materials or render settings, and you don't need a powerful computer either. A browser and an internet connection are enough.

Uploaded images: JPG, PNG, TIF, up to 10 MB. The best results come from high-contrast viewport captures (SketchUp, Revit, Rhino, ArchiCAD, 3ds Max, Blender) or clean interior photos. You can download the result as PNG or JPG.

A 2K render typically takes 20-40 seconds, and a 4K render 1-2 minutes. A 3D model takes around 1-2 minutes, and video 1-5 minutes depending on length and resolution. Stay on the page while it generates - you'll see a progress indicator until the result is ready.

Quick summary: • Image generation, Edit, Homestaging, Moodboards: 2 credits (2K) / 4 credits (4K) • 3D Model: from 6 credits (base model) to 17 credits (precision quality, 4K textures, PBR) • Upscale to 4K: 4 credits, upscale to 6K: 5 credits • Video: from 5 credits (4 seconds, 720p) to 19 credits (10 seconds, 1080p); presets cost 2 credits more

Yes. From your account panel or directly in the editor, you can purchase a 50, 100, or 200 credit pack at any time. The price per credit is lower on higher-tier plans. An active subscription is required. Purchased credits are valid for 12 months from the date of purchase. If you cancel your subscription, they are temporarily locked - they become available again as soon as you reactivate within their validity period.

Switching to a more expensive plan takes effect immediately - we charge the full price difference between the plans, and the additional credits land in your account right away. Your renewal date stays the same. Switching to a cheaper plan kicks in at the end of the current billing period, so until then you keep the full credit allowance from the higher plan. You can cancel a scheduled change at any time.

Yes. To receive a business invoice, tick the "I'm purchasing as a business" option at checkout and enter your company details - we'll then issue an invoice automatically after every payment (subscription, renewal, additional credit purchase). For Polish customers we apply 23% VAT; for EU businesses with a valid VAT-EU number we apply reverse charge (0% VAT). All invoices are available in your account panel under "Payment history".

Yes, you can cancel your subscription at any time - no contracts, penalties or notice periods. Go to the Account page, and under the „Subscription" section click „Cancel subscription" and confirm. Your subscription won't renew, but it stays active until the end of the paid period - until then you can keep using your credits normally, and we won't charge you again. If you change your mind before the period ends, you can resume it with a single click („Resume subscription").

Your subscription stays active until the end of the paid period - you can use up your remaining credits during that time. Once it expires, subscription credits disappear and purchased credits get temporarily locked (but not lost). If you reactivate your subscription within 12 months of the purchase date, you'll regain access to them.

Credits are the universal currency on the platform. A 2K render costs 2 credits, a 4K render costs 4 credits, and video generation starts at 5 credits. New users get 20 free credits to start. You top up credits with a subscription in one of the plans: 20, 50, 110, or 220 credits per month.

Share your referral link (or code) from the Referral page in your account. When someone signs up through it and subscribes to any plan, you both receive 30 bonus credits - valid for 12 months. Important: for either side to receive credits, you (the referrer) must have an active subscription at the moment your friend subscribes - otherwise the referral pays out nothing to either of you. You can earn from up to 30 referrals per month. The code applies only to the referred person's first-ever subscription (returning subscribers don't qualify), and they have 7 days from signup to subscribe.

• Free starter credits: 20 credits for new users, valid for 14 days from sign-up. • Subscription credits: roll over from month to month and remain available as long as your subscription stays active. • Top-up credits: valid for 12 months from the purchase date - the clock keeps running even while your subscription is inactive.

If a render fails due to a technical error on our side (timeout, model error), credits are automatically refunded to your account - usually within seconds, at most within a few minutes. If you don't see the refund, contact us and we'll check the logs manually.

AI works best with clean, high-contrast source images and precise prompts. If the result doesn't meet your expectations, adjust the parameters (style, lighting, angle) and try again. We don't refund credits for "not the right vibe", as every attempt actually consumes computing power, but we're happy to suggest what you could change for a better result - just message support. Raya is an AI tool, not a classic render engine like V-Ray or Corona, so it doesn't guarantee 100% repeatability or full control over every pixel. If your project needs that level of precision, a traditional render engine is the better choice. If speed matters more to you and you can accept that a result sometimes takes a few tries, AI is a great fit. A well-prepared view in your 3D software makes results more predictable - we walk through it step by step in our guide on preparing a SketchUp model for AI visualization: https://www.raya.design/en/articles/how-to-prepare-a-model-in-sketchup-for-ai-visualizations-framing-edges-shadows-and-export

The quality of what you upload drives roughly 80% of the quality of the result - AI reproduces what you show it, not what you have in mind. If something can be fixed directly in the model or photo (move a piece of furniture, change a wall color), that's always faster, cheaper (zero credits) and more reliable than trying to describe the same change in a text prompt. If you work in SketchUp, a detailed step-by-step guide (framing, edges, shadows, export) is available here: https://www.raya.design/en/articles/how-to-prepare-a-model-in-sketchup-for-ai-visualizations-framing-edges-shadows-and-export

Natural photo proportions, close to what a camera produces (e.g. 3:2, 4:3, or 16:9), work best - the model has seen those the most during training, so it reproduces them most reliably. Crop the frame precisely before sending it, rather than relying on AI to do it for you. Avoid extremely elongated panoramas or narrow vertical strips - AI has seen few of these ratios, so results become unpredictable.

For interiors, 100-120 cm usually works best - a bit lower than standing eye level, so the frame shows more floor and furniture and less empty ceiling. For exteriors, you can go back to human eye level - a building seen from a pedestrian's viewpoint is a view AI has seen in thousands of architecture photos. Avoid a view perpendicular to the facade with no perspective (it reads as a flat technical drawing and AI loses any sense of depth), as well as the opposite extreme, like a low "frog's-eye" view or a heavily stretched wide field of view.

Send the view with materials switched on and correctly assigned - a blank, white render with no materials gives AI no information, so the model assigns random textures to surfaces. Also check texture scale, since AI reproduces it literally - a stretched tile in the source stays stretched in the result too. If a material has an unusual color close to wood (like a cappuccino-lacquered piece of furniture), add one sentence describing it - colors close to wood are sometimes read as wood itself.

For interiors, turn off hard, sharply cast shadows (like a bright sun patch on the floor) - AI reproduces them exactly, and it rarely looks natural. For exteriors, it's usually worth keeping them, since they help convey shape and depth. If your rendering software shows thick edge outlines, switch to thin ones - heavy contour lines read to AI as a cartoon illustration, not a photograph.

Export a proper image file (not a screenshot or a phone photo of a monitor) at a resolution of at least 1440 px on the shorter side - Raya accepts input up to 2K, so going higher gives little extra benefit. JPG, PNG and TIF all work equally well, up to 10 MB per file; with PNG, turn off transparency, since the alpha channel is sometimes read as black.

AI can generate a reflection in a mirror, but without extra information it has to guess - and that guess is often wrong (a different scene, off proportions, inconsistent perspective). If you work in SketchUp, the free Raya plugin has a "Pick mirrors" feature - point it at a surface and the plugin adds a real mirror reflection based on your model's geometry before you send the view to the generator. AI then gets a ready, accurate reflection instead of guessing it from scratch.

Yes. The plugin is free to download and install, on a free Raya account. Credits are only used when you generate a visualization, and new accounts get a starter pool.

Yes. The Raya AI rendering plugin works with SketchUp 2020+ on Windows and macOS.

Yes. The Raya AI rendering plugin works with Revit 2021–2027 on Windows.

Yes. The Raya AI rendering plugin works with ArchiCAD 26–29 on Windows.

Yes. The Raya AI rendering plugin works with 3ds Max 2021–2027 on Windows.

Yes. The Raya AI rendering plugin works with Rhino 7 and 8 on Windows 10/11 (64-bit). Rhino for Mac isn't supported yet.

Yes. The Raya AI rendering plugin works with pCon.planner PRO 8.14+ on Windows 10/11. The PRO edition is required. The plugin doesn't load in the free STD edition.

Installation depends on the program. For 3ds Max, Revit, ArchiCAD and pCon.planner: download the installer from the plugin's page, close the program, run the installer and reopen the program - the Raya panel appears in the menu. For SketchUp: download the .rbz file and install it via Extensions → Extension Manager → Install Extension, no need to close the program. For Rhino: download the ZIP file, drag Raya.Rhino.rhp onto the Rhino window, confirm loading it, and open the panel with the Raya command in the command line - no restart needed there either. You'll find the exact steps for your program on its own plugin page.

You don't set up scenes, materials or lights and you don't need a powerful GPU - you pick the look with a few clicks and AI generates a photorealistic image in under a minute.

Upload a photo of the object in the "Generate 3D" tab - in the browser or in the SketchUp plugin. One front-view photo is enough, though you'll get a more accurate model from a full set of four views (front, left, right, back). Generation takes about 1-2 minutes, and you download the finished model as FBX or GLB.

A standard-quality model without textures costs 6 credits. Precision quality adds 4 credits, textures add 4 credits (standard) or 6 credits (4K), and PBR materials add 1 more credit - up to 17 credits for the full set. Mesh density (low, medium, high) doesn't affect the price - pick it based on the object's size, not your budget.

Furniture and decor you can photograph in full and walk around work best: armchairs, chairs, tables, lamps, vases, sculptures, figurines. The generator recreates a shape as seen from the outside, so it's not suited to room interiors - model walls in SketchUp or another 3D program and use AI for the furnishings.

The panel has four fields: Front (required), Left, Right and Back (optional). One photo is enough, but the model then has to guess the sides it can't see, so three or four views give a better result. Each photo has to be taken from exactly the angle you declare - one accurate photo beats three inaccurate ones.

You can download the model as FBX or GLB - formats supported by SketchUp, 3ds Max, Blender and most 3D software. Need a different format, such as OBJ or STL? You can convert it for free at convert3d.org.

Yes. In the Raya plugin for SketchUp, the "Insert into scene" button places the finished model straight into your project, with textures correctly mapped, no file export or import needed. Direct insertion works from SketchUp 2025 onward - the first version that reads the GLB format natively. On earlier versions you download the file and import it manually.

Yes! You own full commercial rights to all images generated on our platform, regardless of the package you purchased.

No. The images you upload, your prompts, and the generated renders are not used to train or fine-tune any AI models - neither ours nor our providers'. We use paid, production-tier plans from model providers whose terms of service explicitly exclude using customer data for training. This is an important difference from many free AI tools, where uploaded projects by default feed training datasets. Your projects remain exclusively yours - both in terms of intellectual property and data privacy.