Raya Terms of Service

Version of: 6 October 2026 The Polish version is the binding version. Versions in other languages are translations.

§ 1. General provisions

These Terms set out the rules for using the Raya online service available at https://raya.design and the Raya Plug-ins. They also govern the conclusion of contracts for services provided electronically and for the supply of digital content and digital services, including the purchase of Credits and Subscriptions, as well as the complaints procedure.
These Terms are the terms and conditions referred to in Article 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means. They are made available free of charge in the Service in a form that allows them to be downloaded, stored and printed.
Matters not governed by these Terms are subject to Polish law, in particular:
- the Act of 18 July 2002 on Providing Services by Electronic Means,
- the Act of 30 May 2014 on Consumer Rights,
- the Act of 23 April 1964 - Civil Code,
- Regulation (EU) 2022/2065 on a Single Market for Digital Services (Digital Services Act, "DSA").
The rules for processing personal data are described in the Privacy Policy available at raya.design/en/privacy.

§ 2. Definitions

Provider - Mateusz Ciećwierz, conducting business under the name Red Gear Mateusz Ciećwierz, ul. Żytnia 1B, 05-825 Grodzisk Mazowiecki, Poland, Polish tax ID (NIP): 7742958423, REGON: 146168551, entered in the Polish Central Register and Information on Economic Activity (CEIDG), e-mail: hello@raya.design.
Service - the Raya online service available at https://raya.design, together with the Panel and the Plug-ins.
User - a natural person who is at least 18 years old and has full legal capacity, a legal person, or an organisational unit without legal personality that has legal capacity under the law, using the Service.
Consumer - a User who is a natural person entering into a contract with the Provider that is not directly related to their business or professional activity.
Sole Trader with Consumer Rights - a User who is a natural person entering into a contract with the Provider that is directly related to their business activity, where the contract shows that it is not of a professional nature for them (Article 38a of the Polish Act on Consumer Rights).
Account - the User's individual account in the Service, storing their data, Credits, generation history and Subscription information.
Panel - the part of the Service in which the User uses the AI Features.
Plug-in - the Provider's software installed in third-party design software (e.g. SketchUp, Autodesk® Revit®, Autodesk® 3ds Max®, Rhino, Archicad, pCon.planner). It allows the Service to be used directly from that software.
AI Features - features of the Service that use artificial intelligence models to create or process images, videos and 3D models based on the User's materials and instructions. They include, among others, generating visualisations, editing, home staging, upscaling, and generating videos and 3D models.
Input Materials - content uploaded by the User to the Service: photos, floor plans, sketches, viewport captures from design software, reference images, descriptions, instructions (prompts) and annotations.
Outputs - images, videos, 3D models and other content generated by the AI Features.
Credits - units of account in the Service used to access the AI Features. Credits are digital content; they are not a means of payment or electronic money.
Subscription - a paid, renewable digital service under which the User receives a set number of Credits in each billing period and access to features that require an active Subscription.
Top-up - a one-off purchase of an additional pool of Credits.
Price List - the current prices and parameters of Subscription plans and Top-ups, available at raya.design/en/pricing and in the Account.

§ 3. Types of services

The Provider offers the following services in the Service:
1. maintaining an Account - free of charge,
2. making the Plug-ins available for download and use - free of charge,
3. a contact form and support - free of charge,
4. a newsletter - free of charge, for those who have subscribed,
5. use of the AI Features - in exchange for Credits,
6. sale of Subscriptions and Top-ups - for a fee, according to the Price List.
The Provider may offer promotions, discount codes and a Referral Programme in the Service. Their detailed rules may be described in the Service or in separate terms.

§ 4. Technical requirements

To use the Service you need:
1. a device with internet access and an up-to-date web browser (e.g. Chrome, Edge, Firefox, Safari) with JavaScript and cookies enabled,
2. an active e-mail address or Google account.
To use a Plug-in you also need a supported version of the software in which the Plug-in is installed, the operating system specified in the Plug-in's description and, on Windows, the Microsoft Edge WebView2 Runtime.
Supported software versions are listed on the relevant Plug-in's page in the Service and in the description in the store from which the Plug-in was downloaded.
The User must not provide content of an unlawful nature.

§ 5. Account

An Account is created by signing in to the Service using a link sent to an e-mail address or via a Google account. A contract for maintaining the Account is concluded for an indefinite period upon the first sign-in.
The Service may only be used by persons aged 18 or over. The Service is not directed at minors.
One person may have one Account. Accounts must not be shared with or transferred to other persons.
The User is responsible for securing access to their e-mail inbox, Google account and the devices on which they have installed a Plug-in.
Signing in to a Plug-in is confirmed in the browser. The Plug-in then receives an access key valid for the period indicated in the Service (currently 90 days), renewed automatically when used. The User may sign out of the Plug-in and revoke its key at any time.
The User may close their Account and request its deletion at any time by sending a message to hello@raya.design from the e-mail address linked to the Account. Deleting the Account terminates the contract for maintaining the Account. Unused Credits are forfeited when the Account is deleted. Before submitting the request, the User should cancel any active Subscription.
The Provider may block the Account or terminate the contract for maintaining the Account with 14 days' notice by sending a statement to the User's e-mail address. It may do so with immediate effect if the User seriously breaches these Terms or the law, in particular § 9.

§ 6. Credits

Using the AI Features requires a sufficient number of Credits in the Account. The number of Credits charged for an operation is shown in the Service before it starts and depends, among other things, on the feature, resolution, video length and selected options.
The Service has the following types of Credits:
1. Free Credits - granted after creating an Account, in the number indicated in the Service. They are valid for 14 days from the grant. They are granted to one person once. Accounts using the same device or the same IP address may share one pool of Free Credits.
2. Subscription Credits - granted at the start of each Subscription billing period. Unused Subscription Credits roll over to subsequent periods while the Subscription remains active. They expire when the Subscription ends.
3. Top-up Credits - valid for 12 months from the date of purchase.
4. Referral and promotional Credits - valid for the period stated in the rules of the relevant promotion; Referral Programme Credits are valid for 12 months from the grant.
Subscription, Top-up, Referral and promotional Credits can only be used while the User has an active, paid Subscription. Without an active Subscription only Free Credits can be used. Top-up and Referral Credits keep the validity set out in paragraph 2 even if the Subscription is resumed after a break.
Credits are used in the following order: free, promotional, Subscription, Top-up and Referral. Within Top-ups, Credits with the earliest expiry date are used first.
Credits are charged when an operation starts, regardless of whether the Output meets the User's expectations. If an operation does not complete for technical reasons (e.g. an error, a timeout, or rejection by the model's safety system), the Credits charged are automatically returned to the Account.
Video and 3D model Outputs created using only Free Credits can be viewed in the Service. Downloading their files requires an active Subscription.
The Provider may limit the number of operations performed with Free Credits (e.g. the number of video generations) and suspend Free Credits where abuse is reasonably suspected, in particular where the same person creates multiple Accounts.
Credits cannot be exchanged for money, cannot be transferred to other Accounts and do not bear interest. The number of Credits and their expiry dates are shown in the Account.

§ 7. Subscriptions and Top-ups

Subscription and Top-up prices are set out in the Price List. For Users of the Polish language version of the Service prices are shown in Polish zloty (PLN), and for all other Users in US dollars (USD). Prices in the Price List are gross prices including VAT, unless the Price List states otherwise. For Users who are VAT-registered businesses in countries other than Poland, VAT may be settled under the reverse-charge mechanism after the VAT number has been verified in the VIES system.
A contract is concluded by selecting a Subscription plan or a Top-up, providing billing details and making the payment. The contract is concluded when the payment provider confirms the payment.
Payments are processed by the payment provider Stripe. The available payment methods are shown on the payment page. The Provider does not store payment card data.
A Subscription is concluded for a monthly or annual period and renews automatically for subsequent periods of the same length. The fee for the next period is charged automatically to the selected payment method at the start of that period.
With an annual Subscription, Credits for the whole year are granted upfront, at the time of purchase or renewal.
The User may cancel the Subscription at any time in the Account. Cancellation takes effect at the end of the current paid billing period, until which the User retains access to the Subscription and Credits. The Subscription will then not renew.
An upgrade to a higher plan takes effect immediately. The User pays the price difference between the plans and the difference in Credits is granted straight away. A downgrade to a lower plan takes effect at the start of the next billing period.
If the fee for the next period cannot be collected, the Provider notifies the User by e-mail. Until the payment is settled, the use of Credits that require an active Subscription is suspended. If the payment is not settled, the Subscription expires.
Top-ups may only be purchased by a User with an active Subscription. The Top-up price depends on the User's Subscription plan and is shown before purchase.
After each payment the Provider issues an electronic invoice, which can be downloaded in the Account. The User agrees to receive invoices electronically.

§ 8. Referral Programme

A User with an active Subscription may refer others to the Service using an individual referral link or code.
A reward in Credits, in the number indicated in the Service, is granted to both the referrer and the referred person. The condition is that the referred person purchases their first paid Subscription within 7 days of the referral being attributed.
A referral is attributed on the basis of the link or code used by the referred person when creating the Account or making a purchase. Referral information is stored in a cookie for 60 days.
Only a User who has an active, paid Subscription at the time the reward is granted may be a referrer. Each person may be referred only once, and only if they have not had a Subscription before.
The number of rewards per referrer is subject to the monthly limit indicated in the Service. Once it is exceeded, only the referred person receives a reward.
Self-referral is not allowed, including through other e-mail addresses, accounts or payment methods. In the event of abuse the Provider may refuse to grant a reward or withdraw Credits already granted.

§ 9. Use of the AI Features and content

By uploading Input Materials, the User declares that they hold sufficient rights to have them processed in the Service and that processing them does not infringe third-party rights, in particular copyright, image rights and personal rights.
The Service must not be used to create or distribute content that:
1. is unlawful, including content infringing copyright, trademark rights, personal rights or privacy,
2. is pornographic, depicts violence, or incites hatred or discrimination,
3. depicts minors in any sexual context,
4. misleads about the existence of persons, objects, places or events (so-called deepfakes), including impersonating others without their consent,
5. serves fraud, including fake property or product listings.
The User must not submit to the Service special categories of personal data (e.g. health data), classified information, or personal data of third parties unless this is necessary to use the AI Features.
The User must not interfere with the operation of the Service, circumvent technical restrictions and limits, scrape content from the Service, or use the Service in a way that overloads its infrastructure.
Outputs are created automatically by artificial intelligence models and are probabilistic. The same Input Materials may produce different Outputs. Outputs may contain inaccuracies, for example in dimensions, proportions, the number of elements, or lettering. Outputs are intended for visualisation purposes and do not constitute design or technical documentation.
The User acknowledges that Outputs are created using artificial intelligence. Where the law, including Regulation (EU) 2024/1689 (AI Act), requires such content to be labelled, in particular where it depicts real places or persons in a potentially misleading way, the User is responsible for labelling it when publishing it.
The Provider may refuse to perform an operation or remove an Output if it breaches these Terms or the law.

§ 10. Rights to content

The User retains all rights to their Input Materials.
The User grants the Provider a non-exclusive, royalty-free licence to process Input Materials and Outputs solely to the extent necessary to provide the services. The licence covers storage, reproduction, processing by the AI Features, display in the Account, and access by authorised persons for technical support and quality control. The licence expires when the content is deleted from the Service.
The Provider does not use Input Materials or Outputs to train artificial intelligence models. The technology providers used by the Provider are contractually bound not to do so either.
The Provider claims no rights to Outputs. To the extent the Provider holds any rights to Outputs, it grants the User a non-exclusive, worldwide, perpetual, royalty-free licence to use the Outputs for private and commercial purposes, including the right to modify them and to grant sub-licences.
The Provider does not guarantee that Outputs are works protected by copyright or that the User holds exclusive rights to them. Similar Outputs may be generated for other users.
All rights to the Service, the Plug-ins, their code, look and feel, the Raya name and logos belong to the Provider. The User receives a non-exclusive, non-transferable right to use the Service and the Plug-ins in accordance with these Terms for the duration of the contract. Decompiling the Plug-ins is prohibited unless expressly permitted by law.

§ 11. Storage of Input Materials and Outputs

Input Materials and Outputs are stored in the Service for up to 12 months from the date of generation. After that they may be deleted without further notice. The User should download any Outputs they wish to keep.
Files of Outputs and Input Materials are served at unique, hard-to-guess web addresses. Anyone who knows such an address can open the file. The User should not share these addresses with anyone who should not have access to the file.
The Provider is not liable for the loss of Input Materials or Outputs after the period referred to in paragraph 1 has expired or as a result of the User's actions. The Service is not a data archiving service.

§ 12. Plug-ins

The Plug-ins are provided free of charge. Using the AI Features through a Plug-in is subject to the same rules as using the Panel, including the rules on Credits.
A Plug-in sends a viewport capture from the design software to the Service only when the User takes the relevant action (e.g. clicks the capture button). The Plug-in does not send project files.
A Plug-in may check whether a newer version is available and inform the User.
If a Plug-in was downloaded from a third-party distribution platform, such as the Autodesk App Store (Autodesk Design and Make Marketplace):
1. the contract concerning the Plug-in and the Service is concluded solely between the User and the Provider. The platform operator (for the Autodesk App Store: Autodesk, Inc. and its affiliates) is not a party to it,
2. the Provider alone, not the platform operator, is responsible for the Plug-in, its content, operation, maintenance and technical support,
3. the platform operator gives no warranty in respect of the Plug-in. Any claims arising from the Plug-in's non-conformity with the contract or any warranty are the sole responsibility of the Provider, to the extent provided by law and these Terms,
4. the Provider alone, not the platform operator, is responsible for addressing any claims of the User or third parties relating to the Plug-in, in particular product liability claims, claims of non-compliance with the law (including consumer protection and data protection law), and claims of infringement of third-party intellectual property rights,
5. the platform operator is a third-party beneficiary of this paragraph and is entitled to enforce it against the User,
6. the User must also comply with the terms of the platform from which they downloaded the Plug-in.

§ 13. Liability

The Provider makes every effort to ensure that the Service operates continuously and correctly. However, it may temporarily restrict its availability due to maintenance, failures, or the unavailability of third-party services. Individual models and features may be changed, replaced or discontinued.
The Provider is not liable for how the User uses Outputs or for decisions made on their basis.
The User is responsible for the Input Materials and for the consequences of publishing or sharing Outputs. If a third party brings a claim against the Provider arising from the User's breach of § 9(1) or (2), the User shall indemnify the Provider to the extent permitted by law.
Towards Users who are neither Consumers nor Sole Traders with Consumer Rights:
1. the Provider's liability is limited to actual damage and to the amount paid by the User in the 12 months preceding the event giving rise to the damage, except for damage caused intentionally,
2. liability under statutory warranty (rękojmia) is excluded.
Nothing in these Terms excludes or limits the Provider's liability towards Consumers and Sole Traders with Consumer Rights where mandatory law does not permit this.

§ 14. Conformity of digital content and digital services with the contract

The Provider is liable towards Consumers and Sole Traders with Consumer Rights for the conformity of Credits, Subscriptions, the AI Features and the Plug-ins with the contract, in accordance with Chapter 5b of the Polish Act on Consumer Rights.
In the event of non-conformity with the contract, the Consumer may demand that conformity be restored. Under the terms set out in the Act, they may also declare a price reduction or withdrawal from the contract.
The liability referred to in paragraph 1 does not cover a subjective assessment of an Output's aesthetics or differences between an Output and the User's expectations that result from the probabilistic nature of the AI Features described in § 9(5).

§ 15. Complaints

Complaints concerning the Service, Credits, Subscriptions and Plug-ins may be sent to hello@raya.design or in writing to the Provider's address.
A complaint should include the e-mail address linked to the Account, a description of the problem and, where possible, the date of the event and the generation ID or a screenshot.
The Provider responds to a complaint within 14 days of receiving it, to the e-mail address from which it was sent. For Consumers and Sole Traders with Consumer Rights, failure to respond within this period means that the complaint has been accepted.
Consumers may use out-of-court methods of handling complaints and pursuing claims. In particular, they may seek assistance from a municipal or district consumer ombudsman or a consumer protection organisation. Information is available at https://prawakonsumenta.uokik.gov.pl. Consumers living outside Poland may also contact the European Consumer Centre in their country.

§ 16. Right of withdrawal

A Consumer or a Sole Trader with Consumer Rights who has concluded a distance contract may withdraw from it without giving any reason within 14 days of its conclusion. The withdrawal statement may be sent to hello@raya.design. The model withdrawal form set out in Annex 2 to the Polish Act on Consumer Rights may be used for this purpose, but this is not mandatory.
The right of withdrawal does not apply to a contract for the supply of digital content not supplied on a tangible medium (Credits) if performance has begun with the Consumer's express consent before the end of the withdrawal period, after the Provider has informed them that they will lose the right of withdrawal, and the Provider has provided them with a confirmation (Article 38(1)(13) of the Polish Act on Consumer Rights). Credits are delivered to the Account immediately after the contract is concluded.
In the case of a contract for the provision of a digital service (Subscription), the right of withdrawal does not apply if the Provider has fully performed the service with the Consumer's express prior consent, the Consumer having been informed before performance began that they would lose the right of withdrawal once the Provider had performed, and having acknowledged this (Article 38(1)(1) of the Polish Act on Consumer Rights).

§ 17. Provisions concerning Sole Traders with Consumer Rights

The provisions of the Polish Act on Consumer Rights concerning unfair contract terms, conformity of digital content and digital services with the contract, and the right to withdraw from a distance contract apply to Sole Traders with Consumer Rights.
Sole Traders with Consumer Rights do not benefit from the assistance of consumer ombudsmen or the President of the Polish Office of Competition and Consumer Protection (UOKiK).

§ 18. Point of contact and notices of illegal content (DSA)

The single point of contact for Member State authorities, the European Commission and recipients of the service referred to in Articles 11 and 12 of the DSA is hello@raya.design. Communication is possible in Polish and English.
Anyone may report content they consider illegal to hello@raya.design. The notice should include a justification, an indication of the content (e.g. its URL), the notifier's contact details and a statement of good faith. The Provider handles notices promptly and informs the notifier of its decision and of the possibility to challenge it.
The Provider does not use automated content moderation, except for the safety filters of artificial intelligence model providers, which may reject an operation.

§ 19. Changes to the Terms

The Provider may change these Terms for important reasons, in particular a change in the law, a change in the scope or manner of providing the services, a change in the Price List, or the need to ensure the security of the Service.
The Provider informs Users of a change to the Terms by e-mail and in the Service at least 14 days before it takes effect. Changes do not affect Credits purchased before they take effect or the current paid Subscription period.
A User who does not accept the changes may, before they take effect, cancel the Subscription and request deletion of the Account.

§ 20. Final provisions

Contracts with Users are concluded in Polish or English.
These Terms are governed by Polish law. This choice of law does not deprive a Consumer of the protection afforded by the mandatory provisions of the law of the country in which they have their habitual residence.
Disputes with Users who are neither Consumers nor Sole Traders with Consumer Rights are resolved by the court having jurisdiction over the Provider's registered address. Disputes with Consumers are resolved by the courts having jurisdiction under general rules.
These Terms take effect on 6 October 2026.

Autodesk, Revit and 3ds Max are registered trademarks or trademarks of Autodesk, Inc. and/or its subsidiaries and/or affiliates in the USA and/or other countries. Other product names are trademarks of their respective owners and are used for identification purposes only.